Last updated: 29 July 2026
We want you to be confident ordering from GalastyX. You may request a return within 14 days after your order is delivered.
Return eligibility
Items must be unworn, unused and in their original condition with tags and original packaging. Please provide your order number or other proof of purchase.
Personalized or customized items, gift cards, and items marked final sale are not eligible for change-of-mind returns where permitted by law. This does not affect your rights if an item is faulty, damaged, misdescribed or incorrect.
Start a return
Email galastyxclothing@gmail.com before sending anything back. Include your order number, the item you wish to return and the reason. For a damaged, faulty or incorrect item, contact us as soon as possible—ideally within 7 days of delivery—and include clear photos.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping. If the item is faulty, damaged or incorrect, GalastyX will arrange an appropriate remedy and cover reasonable return costs where applicable.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require 5–10 business days to post the refund.
Cancellations
Because our pieces are made to order, contact us immediately if you need to cancel. We will try to cancel before production begins, but cancellation cannot be guaranteed once production has started.
Nothing in this policy limits any mandatory consumer rights that apply under UAE law or other applicable law.